Answered By: Andy Key
Last Updated: 01 Feb 2018

Are you stuck with the 'User Agreement' box on your pc/mac, and can't proceed to submit?  Clicking 'Agree' but the box isn't disappearing?

Apologies there is an issue affecting some users/internet browsers, but only the first time you submit a turnitin based assignment.

To remedy this, please use an alternative browser (for the purposes of removing this message)

In Safari it will not dismiss at all – if you can't/don’t want to use another browser you must go to Safari ‘Preferences’ > ‘Privacy’ > ‘Cookies and Website data’ and set it to ‘Always allow’. This will then make the box go away upon a page refresh.

In Google Chrome, the box should go away by itself but if it doesn't click on the green tick which is visible within the box it will dismiss it.

In Firefox, the box goes away as it should.

In Microsoft Edge, the box goes away as it should.


When the box has been removed please continue using your browser of choice - we strongly recommend that you use Google Chrome for the best user experience.