Answered By: Andy Key Last Updated: 05 Dec 2018
Are you stuck with the 'User Agreement' box displaying and can't proceed to submit your assignment?
Clicking 'Agree' but the box keeps refreshing and doesn't disappear?
Apologies, there is an issue affecting older versions of Safari, either:
- the first time you submit a Turnitin based assignment
- when Turnitin update their user agreement (meaning you have to agree to the terms and conditions again)
To remedy this, please update your version of Safari to the latest version. If you are not able to update Safari then please use an alternative browser e.g. Google Chrome, Firefox or Microsoft Edge (for the purposes of removing this user agreement message).
In Google Chrome, the box should go away by itself but if it doesn't click on the green tick which is visible within the box which should dismiss it. If it remains, please clear your cache via this guide: https://support.google.com/accounts/answer/32050
Please if any doubt do contact us in the Library if the message remains and you are unable to submit.