Answered By: Rianne MacArthur
Last Updated: 12 Apr 2018

Important information about Google Drive 

On 12 May 2018, Google is ending support for the Google Drive desktop app (not the web version). This means that you will no longer be able to use the current desktop app for your University or personal Google accounts.

If you use the Google Drive desktop app, we recommend checking that your data is synced with the web version of Google Drive before 7 May 2018.

How do I know if I need to sync Google Drive?

You can check if you have used the Google Drive desktop app on your personal device by looking in your list of installed apps (via the start button in Windows, or the Applications folder on a Mac). 
Google Drive icon

I use the Google Drive desktop app, how do I sync my files?

You can follow the steps below to sync the Google Drive desktop app. Please note, screenshots are from Windows 10 but the same steps apply on a Mac.

  1. Click the Google Drive icon on your taskbar or system tray (the menu bar on a Mac).
    Google Drive icon
  2. Click the three dots at the top right of the pop-up box, then click Preferences...
  3. On the Sync options tab, select Sync everything in My Drive. Please note, this may take a few minutes to complete.
    Sync all
  4. Click Apply.
  5. To view progress, click the Google Drive icon on your taskbar or system tray. Leave your device running until you see the message Sync complete.
    Sync complete

What next?

After 7 May 2018, your options for your University Google account are: