Answered By: Russ Jones Last Updated: 29 Nov 2018
There are normally three reasons that your Office 365 subscription would stop working.
Are you still a student?
In order to confirm that you are still a student at Leeds Beckett University, Office 365 must connect to the internet at least once every 30 days. To get it working again, connect to the internet and then open any Office 365 program.
You will also need to sign in again every six months once you have changed your university password.
Have you left the University?
The Office 365 scheme is only valid whilst you are a student with Leeds Beckett University. Normally, once you leave the University, your accounts expire. For most IT accounts; student email, Office 365, MyBeckett etc... this happens on 1 of 3 dates, depending on when you leave, either 31 January, 31 May or 30 September.
If you are still having problems accessing your Office 365 subscription please contact us as there may be a technical problem with your subscription.