Answered By: Andy Key
Last Updated: 20 May 2015

When I submit a request for licence I encounter the following error:

Error 52029

Internet cannot connect.

The server may be down. Re-try at a later time.

Please contact technical support.

Lock code: *****

Authorisation code: ******

Solution

You should check you are connected to the internet. Visit any external web site to see whether a page loads. If not check your Internet connection or network settings on your computer.

Once you are connected to the Internet you should be able to submit a request for the licence.