Answered By: Andy Key Last Updated: 20 May 2015
When I submit a request for licence I encounter the following error:
Internet cannot connect.
The server may be down. Re-try at a later time.
Please contact technical support.
Lock code: *****
Authorisation code: ******
You should check you are connected to the internet. Visit any external web site to see whether a page loads. If not check your Internet connection or network settings on your computer.
Once you are connected to the Internet you should be able to submit a request for the licence.