After downloading a PDF document, some users have encountered the message ‘Error: failed to load PDF document’.  This can be an issue on Google Chrome only, as the browser may not recognise the file type. The download functionality should work with Firefox and Microsoft Edge.

To resolve the issue, try opening from the file from your device’s Downloads folder.

1. Locate the required PDF file, right click, and select ‘Open With’.
2. Select Adobe Reader from the list of apps and your document should now open.

To set Adobe Reader as the default program for opening PDFs in Google Chrome, we recommend ensuring your device is updated to the most recent version of Chrome.

You can also set up Chrome to automatically open PDF documents in the browser or in the Adobe Reader App.

1. In Chrome, navigate to the menu items (3 vertical dots) in the top right-hand corner.
2. Select Settings.
3. In the new window, select Privacy and Security.
4. Select Site settings.
5. Scroll down to Additional Content Settings and select PDF documents.
6. You can then choose the default option to open PDFs in Chrome or to download the file to then open in the Adobe Reader app. This is recommended if you are encountering the error message.