Why am I not receiving all of my Outlook emails?

Microsoft Outlook sorts your emails into two tabs: "Focused" and "Other". The "Focused" tab allows you to highlight messages from people you interact with on a regular basis. However, this means that you need to check both tabs to view all new emails.

To stop Outlook from sorting your emails in this manner, please follow the instructions below. There are instructions to change these settings in your browser and on your iOS or Android device.

Changing the settings in your browser.

1. To change these settings in your browser, first login to MyBeckett and locate your emails under the IT tab. Click "Email" to login to your inbox.

Once you are logged in, click on the cog symbol in the top right hand corner.

2. A 'Settings' search box will appear. Begin to write 'Focused inbox' in the search box. An option to change the Focused Inbox settings will appear. Click on this to adjust your settings.

Outlook settings tab displaying "Focused inbox" settings

3. Click on "Don't sort messages" and then "Save". Your Focused Inbox is now turned off.

Focused inbox settings page with "Save" and "Don't sort messages" buttons highlighted

Changing the settings on your Android Device.

1. Open the Outlook app and click the Office logo in the top left hand corner, then the"Settings" cog in the bottom left hand corner.

2. Scroll down until you find the option called "Focused Inbox" 

3. Click the blue button. It should slide left and turn grey. Your Focused Inbox is now turned off.

Outlook inbox with settings cog highlighted in red Outlook settings with "Focused inbox" slide set to blue (right) Outlook settings with "Focused inbox" slide set to grey (left)

 

Changing the settings on your iPhone Device.

1. Open the Outlook app and click the Office icon in the top left hand corner, then the settings cog in the bottom left corner.

2. Scroll down until you find the option called "Focused Inbox" 

3. Click the blue button. It should slide left and turn white. Your Focused Inbox is now turned off.

Outlook iPhone app menu bar with settings cog highlighted  Outlook settings with ¬£Focused Inbox switch set to blue (right)  Outlook settings app with Focused Inbox settings set to grey (left)

[Ask Us Home button]

-