If you accidentally uninstall the Authenticator app from your smartphone you will need to re-install it and then run through the setup below.
-
Install the Microsoft Authenticator app onto your smartphone - do not try to log into the app
-
On an alternative device (laptop etc) go to the Security Info section of My Microsoft Sign-ins - use your university email address and usual password to sign in
-
You will then be asked to Approve a sign-in request - select Sign in another way
-
Select from one of the options, this will be dependant on what you initially set up for the backup method
e.g. send a text to your smart phone with a code
-
Once signed in, you will see a page called Security info
-
Click on + Add method next to 'Default method'
-
Select the Authenticator app - Notification from the drop-down menu
-
Follow the instructions on screen and you will then see the QR code that you can scan using the app on your phone
-
Open the Authenticator app on your phone and select add Work or School Account (you may need to click on the cog symbol in the top right hand corner)
-
One you have scanned the QR code continue with the setup on the laptop.
If you have any problems with this please get in touch with the Library - Contact Us
