Why are camera and audio not working in Collaborate?

If after trying all other troubleshooting suggestions and the Collaborate meeting has ended:

Change the settings in Chrome, as the problem may be due to Privacy and Security 'pop-up blocker':

  1. Go to Settings (3 dots, top right in Chrome Browser)
  2. Privacy and Security
  3. Site Settings
  4. Pop-ups and Redirects 
  5. In the Allow section (see image) add the following weblink: https://my.leedsbeckett.ac.uk:443

Refresh the browser and access a Collaborate meeting to test.




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