If you receive this error message in Turnitin when trying to access a submitted file:

Turnitin Error message: Sorry we could not process your request.

Due to inactivity, your session has expired. To continue using Turnitin, please fully close and re-enter this assignment. Refreshing your browser will not resolve this issue.

Please close the window and relaunch it.  If still not resolved please clear/cache cookies, any further issues, please contact us at the Library.