If you open a document from an email and want to work on it, please use Save as to save it to your documents, or Download it first; this ensures any changes you make will be saved correctly. If you try to work on the document without saving it first, then it may be lost. 

We may be able to recover documents, but that is not guaranteed. If you need to recover a document, please come and see a Library and Student IT Advisor in the Library. You will need to be working on the same computer you originally opened your work on, so the document can be searched for in the files of that computer.

The correct way to save documents from email is:

1. Open the document from the email
2. Download the document and save it to your P: drive, USB drive or University OneDrive
3. Open the document from your P: drive, USB drive or University OneDrive