If you open a document from an email and work on it while clicking Save rather than selecting Save as, it tries to save back to the internet which doesn’t work. We may be able to recover documents lost in this way. Please come and see a Library and Student IT Advisor in the Library if you need to recover a document. You will need to be working on the same computer you originally opened your work on, so the document can be searched for in the files of the computer.

The correct way to save documents from email is:

1. Open the document from the email
2. Download the document and save it to your P: drive or a USB
3. Open the document from your P: drive or USB

Then it will save to a location you can access.