To select and download files from Google Drive:
- Open Google Drive.
- Select your files. To download multiple files, hold the Ctrl key (Windows) or Command key (Mac) whilst you click on the files.
- Click Download.
- You will see a message that says Preparing download.
- The message will change to Download ready when the process is complete.
- If the message changes to Download failed, please try the steps again as this usually resolves the issue.
- Find the downloaded .zip on your device. This will usually be in your default downloads area.
- Extract the files. Any Google file types such as Docs, Sheet and Slides should have converted to the Microsoft equivalent.
You are now ready to import these files into Microsoft OneDrive, as described in our related FAQ:
