Why does my Blackboard assignment freeze when trying to upload a large file/video, or not letting me submit?

There are many reasons why you are unable to submit, this FAQ are examples of known issues.  The following are suggested solutions, please contact the Library team for further support if your issue is not listed.

These are suggestions and workarounds depending on your device, browser, internet speed etc.

1.Try paste the link to the video or document into the text submission area instead of uploading:

 

Click onto the button 'Write Submission' then paste in the link to your video (YouTube or OneDrive URL) then submit.

2. Check your Browsers and Internet Speed:

  • We recommend using Google Chrome browser, on all your devices. Make sure it is up-to-date
  • For Windows/Mac try with a wired internet connection instead of wireless (WiFi)
  • Move closer to your router to increase wireless connection
  • Stop other applications and streaming to increase bandwith

3. Choose to Submit via Cloud Storage option:

  • Save your files to your student OneDrive (Office 365); find the link to your OneDrive by going to the 'Files' tab in MyBeckett.
  • At the submission stage choose to attach files via 'Browse Cloud Storage' as shown in the image below:

 

  • Then choose OneDrive for Business (log in with student email credentials) and choose your files to attach and submit.

 

4. Solution for Mac/iOS: Safari browser: 

If you are using Safari and receiving an error message there is a known issue - use Chrome (recommended) or Firefox instead.

When clicking 'submit' or 'save draft' after uploading a large file to a Blackboard assignment it can often appear that nothing is happening or that the page is 'stuck' uploading.

  • Please be patient as the file will be uploading
  • It will take approximately 1 minute to upload 25mb of your file
  • Do not close this window or interact further until you get the "Success!" green banner:

Success! Your submission appears on this page. The submission confirmation number is

 

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