Are you working as a group? Is it you that’s logged on to the PC? You have to use the Student Card at the printer that matches the person logged on to the PC.

Are you printing to SafecomPullprinter? This is the default printer; if you send your documents to any other printer they do not go into your personal queue. If you’ve just logged on to a PC, it can take a couple of minutes for the Safecom printer information to appear.

Is the document a PDF? If not, please convert the document to a PDF and try again.

Try a change of browser eg Google Chrome instead of Internet Explorer.

If you're still having problems please speak to a member of the Library Advice Team.