New student? Check our guide on how to connect to eduroam for the first time.
If eduroam isn't connecting while you're on campus, please try the following:
- Location - Try moving to another location as there may be an issue with signal strength where you are.
- Account issues - Check if you can access your student account at all. If you can get access to the internet an alternate way (via a campus PC or phone data), check if you can login to your account, if not your account may be locked which would prevent wi-fi login as well.
- New password - If you've recently changed your password, you will need to forget the eduroam network and reconnect. The FAQs listed below include instructions for forgetting/removing the network as well as connecting:
- Alternate network for when Eduroam not available - Some devices, particularly older ones, cannot connect to the Eduroam network so there is an alternate network that runs on a different frequency. If eduroam doesn't show up at all on your wi-fi list or if you are having repeated issues connecting try LBU-SNR instead
- LBU-SNR should be found in your list of available networks, and follows the same login procedure as eduroam.
- Contact the Library - if you are still having problems connecting then please contact the Library.
