Why can't I connect to eduroam?

If you are struggling to connect to eduroam check the points below.  If none of them help Contact Us and we will get you connected.

  • Check your device has wireless turned on, obvious but always worth checking.
  • Make sure your username (just for eduroam) is in the following format; c1234567@leedsbeckett.ac.uk.  It doesn’t need "student", unlike your email address.
  • Has your password expired?  Your university password expires every 6 months; try logging into a University PC or MyBeckett as both will ask you to change your password if it has expired, unfortunately eduroam doesn’t.
  • If you have just changed your password, try "forgetting" eduroam and then re-connecting, this is an especially important step on Windows devices.
  • Can’t log into a University PC or MyBeckett? Contact Us and we will change your password for you.

[Ask Us Home button]