Why can't I connect to eduroam?

If you are struggling to connect to eduroam check the points below. If none of them help Contact Us and we will get you connected.

  • Check your device has wireless turned on. This may seem obvious, but it's always worth checking.
  • Make sure your username (just for eduroam) is in the following format: c1234567@leedsbeckett.ac.uk. It doesn’t need "student", unlike your email address
  • If you're a student registered with Leeds International Study Centre (LISC), you should enter your username in the format g4123456@leedsbeckett.ac.uk
  • If you have changed your password recently, try "forgetting" eduroam and then re-connecting, this is an especially important step on Windows devices 
  • Restart the device
  • Has your password expired? Your university password expires every 6 months; try logging into a University PC or MyBeckett as both will ask you to change your password if it has expired, unfortunately eduroam doesn’t
  • Can’t log into a University PC or MyBeckett? Contact Us and we will change your password for you
  • See this FAQ for further advice on Macbook, iPhone and iPads 

Updating Drivers (Windows)

  • If, when the Wi-Fi symbol is selected in the taskbar, only flight mode is being displayed, the Wi-Fi adapter driver needs to be updated.
  • Using the search bar, open Device Manager.
  • Open the "Network Adapters" tab.
  • Normally, the driver will have a warning symbol next to it. If it doesn't, the driver will often have something in it's name that indicates it is the Wi-Fi adapter e.g. "Wireless Network Adapter"
  • If the driver has failed, you will need to roll it back to the previous version. Right click on the adapter in Device Manager, and open properties. Select the "Drivers" tab and click on the "Roll Back Driver" option. This should automatically install the previous version of the driver, and fix the adapter.
  • If the "Roll Back Driver" option is greyed out, you would need to download the driver on a separate PC, place it on a pen-drive and transfer the downloaded driver to the computer with the broken adapter
  • Once the driver is on the correct computer, open Device Manager, select the wireless adapter, right click and open properties, and select the "Update Driver" option. Rather than updating automatically, select update using files on this PC, and select the downloaded driver

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